Withdraw your balance first
Please transfer out any remaining wallet or cashback balance before requesting deletion. Once an account is closed we may no longer be able to release funds to you directly.
Some records are retained
Transaction, identity/KYC, security and financial records may be retained for the period required by applicable Nigerian law and financial regulation, even after your account is closed.
Reviewed by a human
Requests are handled by our support team as a ticket. Nothing is deleted automatically — we verify ownership of the account before acting.
Deletion request form
Use the email address registered on your Bellspay account.