Question 1

How do I add money to my Bellspay wallet?

Accepted Answer

Open the Dashboard and tap Add Money. Pay with your card or USSD through our secure checkout, or transfer to your permanent Bellspay account number from any Nigerian bank app. Your wallet is credited once the payment is confirmed.

Question 2

What is my permanent Bellspay account number?

Accepted Answer

A dedicated Nigerian bank account number issued to you by our licensed banking partner and linked to your Bellspay wallet. It never changes, so you can save it and reuse it for every top-up.

Question 3

What if my airtime, data or bill purchase fails?

Accepted Answer

Failed purchases are refunded to your wallet automatically once the provider confirms the failure — usually within a few minutes.

Question 4

Are my payments secure?

Accepted Answer

Your transactions are protected with secure authentication, encrypted communication and a separate transaction PIN on every wallet debit. Card details are handled by our payment processor and never stored by us.

Question 5

Can I get a receipt for a transaction?

Accepted Answer

Every successful transaction has a downloadable and shareable receipt from the Transactions screen.

Frequently asked questions